Privacy Policy AgenHoki – Your Personal Data Protection

AgenHoki only collects personal information that is strictly necessary to deliver a safe, fair, and legally compliant service. We collect data through three main methods: information you provide directly, information generated automatically during use, and information from trusted third parties.

Information you provide directly:

• Full name as per valid identity card or passport
• Identity card number (MyKad) or passport number
• Date of birth for age verification
• Active email address and mobile phone number
• Current residential address
• Payment method details (account holder name, last 4 digits of bank account number)
• KYC documents such as a copy of your identity card and proof of address

Automatically generated information:

• IP address and general location information (state/city)
• Device type, operating system, and web browser used
• Game activity logs, betting history, and transaction records
• Session cookie data and user preferences
• Login session times and duration

Every piece of information we collect is used solely for legitimate purposes necessary within the context of the agenhoki platform. We will not use your data beyond the stated purposes without first obtaining your consent.

• Identity verification and KYC — ensures every user meets the age and eligibility requirements set by the platform and applicable regulations.
• Transaction processing — verifies deposits, processes withdrawals and maintains accurate financial records for each account.
• Fraud prevention and anti-money laundering — monitors suspicious activity patterns to protect the platform and other users.
• Customer Support — helps resolve queries, complaints and technical issues you report to our team.
• Platform improvements — analyses usage patterns in aggregated and anonymised form to enhance the overall user experience.
• Service communications — sends important notifications such as transaction confirmations, security updates and policy changes.
• Legal compliance — fulfils reporting obligations mandated by Malaysian law and relevant regulatory bodies.

If you have given your consent, we may also use your email address or phone number to send you information about agenhoki promotions, bonus offers and the latest updates. You may unsubscribe at any time via the link in the relevant email or through your account settings.

AgenHoki does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we need to share certain information in order to deliver our services properly.

All third parties working with agenhoki are bound by strict data confidentiality agreements and are required to comply with data protection standards equivalent to or higher than our own. We conduct regular audits of our partners to ensure ongoing compliance.

The security of your personal data is AgenHoki's highest priority. We continually invest in the latest security infrastructure to keep your information protected against both internal and external threats.

• TLS 1.3 encryption for all communications between your browser and agenhoki servers
• Passwords are stored using bcrypt hashing with a unique salt for each account
• Two-factor authentication (2FA) is available and strongly recommended for all accounts
• 24/7 security monitoring by our dedicated cybersecurity team
• Regular penetration testing by independent security firms
• Encrypted data backups stored in geographically separate data centres
• Role-based access control (RBAC) to ensure only authorised personnel can access your data

While we take all reasonable steps to protect your data, no system is completely 100% secure. If you suspect your account has been compromised, please contact our support team immediately.

AgenHoki uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you in future sessions and remember your preferences.

• Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — helps us understand how users interact with the platform using aggregated and anonymised data for improvement purposes.
• Functional Cookies — saves your preferences such as language, currency and display settings to deliver a more personalised experience.
• Analytical Cookies — used to analyse traffic and usage patterns to help us make better data-driven decisions.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the AgenHoki platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

AgenHoki retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia. Below is a general guide to our retention periods:

• Active account data — retained for as long as your account is active, plus any period required by law following account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's Companies Act and financial regulations.
• KYC Documents — retained for 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Support communication logs — retained for 2 years for reference and service improvement purposes.
• Analytics data and system logs — stored in anonymised form for a maximum of 2 years before being permanently deleted.

When the retention period expires or you request data deletion, AgenHoki will ensure the data is securely deleted using industry-standard methods, including data overwriting and secure removal from all our backup systems.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and AgenHoki's own policies, you have the following rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights.

AgenHoki is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we become aware that a child's personal data has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that data and close the relevant account. Parents or guardians with concerns about this matter may contact us directly through our support channels.

AgenHoki reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The latest version of the Privacy Policy will always be published on this page with a clear effective date.

• For material amendments, we will notify registered users by email at least 14 days before the changes take effect.
• An in-platform notification will be displayed when you log in following any policy update.
• Continued use of the agenhoki platform after the amendment's effective date constitutes your acceptance of the updated terms.
• Previous versions of the Privacy Policy are available upon request from our support team for historical reference.

We encourage you to review this page regularly to stay informed about how we protect your information. The date of the most recent update is always displayed at the top of this document.

If you have any questions, concerns or complaints regarding this Privacy Policy or how agenhoki handles your personal data, our team is ready to assist you.

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your privacy rights have been violated and we have not resolved the matter to your satisfaction.